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Terms of use

Overview

Lueciga (hereinafter referred to as "the Site") provides services as online shopping, order processing, logistics, and delivery. By using services provided by the Site, means that users have read, understood, and accepted all the terms and conditions on the site. If any contradiction occur, the Right of Final Interpretation belong to Lueciga.

Privacy

Lueciga respects the privacy of all users who sign in, We promised your personnal inoformation is confidential and won't leaking out randomly.

Online Store Terms

By using the Lueciga website, it's representing that you are legal age in your country, legal public ID. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction.

Site Access

Lueicga grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Site, subjecting to these Terms. It's agree that you will not use the Site for any unlawful purpose, or in any manner that could damage, disable, overburden, or impair the Site or any other party's use or enjoyment of the Site. You may not attempt to gain unauthorized access to any part of the Site or any other systems and networks connected to the Site.

User account

After registering an account on the Site, please provide valid, accurate, and complete personal information and be responsible for the confidentiality of their account and password. Users should bear the risk and liability caused by the disclosure of their account. Before placing order on the Site, Please fill accurate delivery addresses and personal contact information in your account.

Order processing

After placing an order on the Site, users need to complete the payment according to the page prompts to confirm the order. Our logistics department will speed up to arrange delivery for users as soon as possible after the order be confirmed Users available to check order status and tracking logistcis process in your account. If the goods are out of stock or other force majeure factors occur, the Site will contact user in a timely manner to negotiate one reasonable solution.

Disclaimers and Limitations of Liability

The Site and its content are provided "as is" and "as available" without warranty of any kind, either express or implied (including, but not limited to), the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. To the fullest extent permitted by law, Lueicga disclaims all liability for any loss, damage, injury, or expense that may result from your use of the Site or its content, including, but not limited to, any direct, indirect, incidental, consequential, punitive, or special damages.

Online Conduct

After finishing the sign in account agreement, its mean that you agreed to use the Site only for legal purposes and in a manner that does not infringe the rights of any other party. You agree not to use the Site to post, transmit, or distribute any material that is defamatory, obscene, pornographic, abusive, threatening, or otherwise offensive.

Website Remind Notifications

Lueciga may use website remind notifications to send you information about our products, promotions, festival activities and other updates. By using the Site, you agree to receive such notifications. You can unsubscribe from these notifications at any time by adjusting the settings in your browser and devices.

Termination of Usage

Lueciga reserves the right to terminate or suspend your access to the Site, without prior notice or liability, for any reason whatsoever, including, without limitation, if you breach these Terms. Upon termination, your right to use the Site will immediately ease.

User Comments, Feedback and Other Submissions

If, at our request, you send certain specific submissions or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.

Usage Attention

Lueicga is not intended for persons who are minors (typically persons under the age of 21, but its depends on law). It's no reason that prohibit minors from accessing the Site, depends on parents, guardians and those responsible for supervising minors to decide which materials are appropriate for minors to browse. Registering our Site, purchasing products from us or providing us with information, it represents to us that you are legally permitted to enter into a binding contract (21 age or older in most jurisdictions).

GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of HK

Prices, Availability, and Errors

Lueicga strives to provide accurate information about our products, including products prices and availability. We also have the right to change or discontinue any product at any time without notice accoring to the market trend.

Modification and termination of service

The Site has the right to modify the terms and conditions of this agreement based on actual situations at any time. Users should notice modified content and continue to use the Site's services after informing. If user does not agree with the modified content, they have right to stop using services. The Site has the right to terminate the user's service at any time, and the user must understand and accept above behavious.

Logistics and delivery

Lueciga offer logistics and delivery service based on the delivery address and contact information provided by the user, providing logistics tracking information in the order center.

UPS,FedEx,DHL and Yanwen (epackage) are the major partners who favor of our site.

  • UPS & Yanwen

If package ship from China by UPS and Yanwen, it often take 10-15days arrived, and tracking information will update when they land, so please be patience if the logistics information stagnent when they ship out, there have some time lag on logistics system, it's belong to normal situation.

  • Fastest UPS & DHL

Taking around 3-7days arrived

  • FedEx

USA Warehouse stock all ship by FedEx that cost 3-5days land depends on the distance of your address with our warehouse (CA & NJ), following the principle of proximity, we will ship package flexibly from USA warehouse. 

When receiving the goods, users should carefully check whether there is any damage or loss to the product packaging and the product itself. Especially If there are package or products damaged when you receive, please record and update the box outside appearance to customer service in time.  It's unavailable to responsible for any loss after package delivered 2-3 weeks.

User rights and obligations

Users have right for safeguarding your shopping right if there any broken and damage. Lueciga don't favor of 7 days no reason refund and return package. Users should comply with the provisions of the Site and shall not use the Site to engage in any illegal activities. If a user violates relevant regulations, the Site has the right to terminate service to the user and pursue its legal liability.

Contact Us

If you have any questions or suggestion about these terms, please contact us. Thank you!

Email:luecigahome@gmail.com