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Return & Refund Policy

Right to Cancel

Buyer should be responsible for the logsitics charge if return raise by buyers except the quality problem and package damaged. The specific fee should be based on the express company you choose.

Buyer should not required to bear the shipping fee for the reason that package be damaged or incorrect version.

There available for canceling order if you dont need package you have paid wthin a certain period. Please read the following cancellation policy to understand our refund and cancellation process:

Cancellation Time
You may cancel your order within 24 hours before order shipping. It's better to contact our customer service in advance. We will get back to you and process refund to you within 24h (one business day).

Cancellation Method
Prompt reply pls contact us via:
WhatsApp: +86 18060963716(recommend)
iMessage: +86 13799153335
Email: luecigahome@gmail.com

Cancellation Processing
Once we receive your cancellation request, usually we will process it  within 1 business days(24h around). If you have already paid for your order, we will refund your payment within 7 business days to your the same payment account. Please attention that the refund back in your account may vary depending on your bank's processing time.

Please note that if your order has already been shipped, we will be unable to cancel it. In this case, please follow our return policy for the return process.

Thank you for your cooperation and understanding. If you have any questions, please do not hesitate to contact us.

Right to Ruturn/Exchange

We are committed to providing the best customer service possible. If buyer received wrong style or color, but damaged merchandise or missing components available for replenishment only. We also accept package return for 7-days no reason return. but return logistics charge responsible for the buyer, and item should be as new as they shipped out.  If any package broken/damaged/quality problem, you may be eligible for a return or exchange based on the following policy:

Return/Exchange Timeframe
If you receive a defective or damaged item, you may request a return or exchange within 7 days of receipt. We will get back to you and process it within 3 business days.

Return/Exchange Process
To ensure that your return or exchange is processed promptly, please contact us via one of the following methods:
WhatsApp: +86 180 6096 3716 (recommend)
iMessage: +86 137 9915 3335
Email: lueicgahome@gmail.com
Once you have contacted us, our customer service representative will guide you through the return or exchange process, including filling out a return/exchange form, packaging the item, and mailing it to us.

Return/Exchange Processing
We will process your return or exchange request as soon as possible once we receive your returned item. Refunds will be processed within 7 business days and credited back to your original payment method. Exchanges will be shipped out as soon as we receive your returned item.

Please note that it may take some time for your refund to be credited to your account, depending on your bank's processing times.

Return/Exchange Requirements
To ensure that your return or exchange is accepted, please ensure that the item you are returning or exchanging meets the following requirements:

The item must be in its original packaging and all keep fresh.
All label, accessories, stickers, and other accompanying materials must be included and not used.
We reserve the right to reject any return or exchange request that does not meet these requirements.

Item Exchanges
If you are exchanging an item, we will ship out the new item as soon as possible (usually within 2 business days). If the price of the exchanged item is different with the original item, we need you to pay the gap or refund you the gap.

Please note that if you receive a damaged item, you must contact us immediately upon receipt. We will not accept any return or exchange requests after the item has been signed for more than 7 days.

Thank you for your cooperation and understanding.

Notes

Customiztion (OEM) items are not eligible for refund. Any quality problem we will responsible for re-production, thank you for your understanding!